Learn how organizations around the globe reduce their risk, maximize existing security investments & augment their security staff with Secureworks Taegis. Check out case studies from Secureworks customers who leverage our cybersecurity platform to prevent, detect, and respond to threats.
Case Study Library
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The Secureworks customer case study library is a helpful tool for learning more about the challenges facing different industries. The security challenges in retail may have some similarities – or differences – from the security challenges and implications inherent to the manufacturing field. The case study library can be used to quickly locate case studies that help demonstrate our current solution offerings and how we help our customers in a variety of industries succeed in their security programs.
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Manufacturing
Manufacturing’s digital modernization efforts have simultaneously increased the potential attack surface across their operations. Manufacturing companies face various security challenges, including system intrusion and social engineering. According to the Secureworks 2023 State of the Threat report, the supply chain attacks on and through suppliers provide threat actors with maximum impact for effort expended. Threat actors have conducted notable supply chain attacks over the past year, leveraging initial victims to gain access to their customers for financial gain.
“I was kept awake at night wondering how we would address a security incident if it were to happen. We had a strong approach to security practices and the business’s leadership team had confidence in us as a team, but we had no way of dealing with incidents in a timely manner. The partnership with Secureworks and the Taegis™ ManagedXDR service removes this concern.” Dr. Faisal Jaffri, Global IT Director, moveero
“Secureworks helps me extend my department beyond its actual size. This solution has doubled our effectiveness. So we are leveraging the people and services at Secureworks every day.” IT Risk & Compliance Manager
Case Studies
Manufacturing Holding Company
Global Manufacturer
"We don’t need to go to several security suppliers to buy each individual service. We have Secureworks, which covers all these different aspects when it comes to security. We get prevention on the endpoint, broad detection across endpoint, cloud, and other resources all with automated response actions, while being fully managed by Secureworks." Fredrik Wiklund CTO, Paf
testimonials
24.8% the percentage of cyberattacks targeting manufacturing companies worldwide. Manufacturing is the most targeted industry for cyberattacks. Statista, Jan 2024
“I was kept awake at night wondering how we would address a security incident if it were to happen. We had a strong approach to security practices and the business’s leadership team had confidence in us as a team, but we had no way of dealing with incidents in a timely manner. The partnership with Secureworks and the Taegis ManagedXDR service removes this concern.” Dr. Faisal Jaffri, Global IT Director, moveero
Manufacturing organizations manage complex and interconnected environments, where availability is critical. Unplanned downtime costs around $148 per second on average – or almost $9,000 per minute. That makes manufacturing companies particularly susceptible to disruptive threats like ransomware. Senseye's The True Cost of Downtime Study, 2021
100% - the growth of manufacturing organizations publicly listed as victims of ransomware attacks from 2020 to 2021. Secureworks Counter Threat Unit
statistics
moveero
“We had no systems in place that collected or collated information. With the Taegis ManagedXDR dashboard, I can easily see the number of alerts and investigations, which gives me a clear view of what is going on and enables me to manage and allocate resources appropriately.” Dr. Faisal Jaffri Global IT Director
This manufacturing company needed the ability to see clear and concise data relating to their security and make informed and proactive decisions for the business
moveero is a global manufacturing company of around 900 employees, headquartered in the United Kingdom. The major challenge moveero faced was that they had a small security team protecting the organization’s security posture, with limited to no visibility of security threats headed their way and no timely way to deal with potential threats. The team was instead reliant on third-party support, which could take up to 72 hours for a response or resolution. For this reason, moveero turned to Secureworks Taegis Managed XDR solution.
Benefits
Solution
• • •
Complete visibility across the environment, plus 24x7 proactive monitoring A better understanding of the potential risks pose to overall security Ability to deal with issues in a timely manner with additional resources
Taegis ManagedXDR Taegis VDR
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UMG
“We maintain a small internal team that collaborates with Secureworks. Through their solution, we can effectively manage our entire ecosystem.” Muhammad Junaid Group Head of IT, UMG
Automotive dealer deploys Secureworks managed detection and response solution for threat detection and response
United Motors Group (UMG) is one of the largest automotive dealers in the Kingdom of Saudi Arabia, representing globally recognizable brands such as Kia and JETOUR. The company features more than 50 locations and features a wide-ranging portfolio, including sales of automobiles, after-sales business, and vehicle repair services. UMG sought a cybersecurity solution that would integrate with its existing technology and not require hiring additional resources to its internal team. Further, UMG realized the most effective solution needed to include continuous monitoring, real-time security analytics, and access to security experts, delivered by a vendor capable of managing the entire threat landscape.
Avoid having to hire additional security resources Collaboration with security experts on identified threats Cost savings from included log retention
Taegis ManagedXDR
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“There are 10,000 employees across all our operations. We know there's a relationship between the number of employees and risk, so we acted accordingly in seeking a security solution.” IT Risk & Compliance Manager
A holding company optimizes security costs and efficiency with Taegis ManagedXDR
A holding company Secureworks supports is the preeminent aviation manufacturing partner provider in the Americas, with 10,000 employees operating out of four facilities in three countries. The company is a trusted partner to the biggest names in the aviation industry. Formed through acquisitions with limited security resources, the manufacturing company needed to unify separate systems under one security program. With limited security resources, the organization found itself lacking a holistic view of security activity across its landscape, did not have confidence in its vulnerability management solution and felt it needed to reduce the organization’s risk.
Improved security posture with a single provider Improved security coverage, with round-the-clock threat detection, prevention and 24x7 response Ability to improve compliance standing
Global manufacturer
“We know with Secureworks, we finally have somebody watching our back to help us out with everything. We get a good sleep, a good night’s rest.” Systems Engineer
Taegis ManagedXDR solution provides proactive threat detection
A European manufacturing organization needed to monitor their infrastructure for malicious activity, while also working around constraints of a limited security team that was spread across multiple continents. This manufacturer was able to leverage ManagedXDR to help secure robust detection and response capability, along with a singular, comprehensive solution that met all the company's needs and supported their distributed security staff.
24x7 monitoring that provides visibility across the infrastructure Additional support and effectiveness of existing security team and solutions Combined threat detection and response as well as vulnerability management within one solution, from one provider
Rollins Pest Control
“It saves us money and time, and hundreds – if not thousands – of hours a year. The migration to XDR has been a phenomenal step for us.” Kevin Morrison Vice President of IT and Chief Information Security Officer
Greatly benefited from a significant reduction in the volume of alerts, giving them more time to focus on meaningful investigations
Rollins, the world's largest pest control company, operates over 20 brands including Orkin and Clark Pest. With over $2B USD annual revenue and 13,000 employees globally, both the company's commercial and residential divisions needed to mature in the cybersecurity realm. The company sought to decrease security team overwhelm, while adding context around threats and enhanced visibility across all systems and infrastructure.
Richness of important alerts, giving details where it mattered Reduced volume of alerts to only those that mattered XDR layers onto existing security solutions to ingest and analyze all activity
Taegis XDR
“We actually had a couple of months where we were able to step back and think about things. The answer was pretty clear: You need a managed service, and you need it yesterday.” Kevin Morrison Vice President of IT and Chief Information Security Officer
Leverages Taegis ManagedXDR to maximize security posture and augment security team
Rollins needed to mature their cybersecurity program to match the complex threat landscape. With Taegis ManagedXDR, Rollins has been able to use the power of Secureworks own experts to extend their existing team's security reach, while also gaining full visibility and confidence in their security capabilities. Disparate systems are now unified, and Rollins has 24x7 monitoring that helps keep their operations running smoothly.
Increased visibility across the environment, plus 24x7 monitoring and response Cybersecurity experts to enhance their team Ties together existing systems
Ricoh USA
“Taegis XDR combines security analytics with additional advanced tools previously unavailable to us. It’s picked up threats we wouldn’t have seen. Taegis XDR isn’t just the next generation of SIEM, it’s an evolution.” David Levine Vice President Corporate & Information Security
This multi-national company manages an environment of constant change with intelligent, end-to-end security solutions from Secureworks
Offering digital business services, printing and other business support, Ricoh is dedicated to helping people work smarter. But in a rapidly changing digital world, Ricoh found themselves looking for a security partner to help them drive transformation and improve their business results. Ricoh faced challenges adapting to change and managing an ever-expanding attack surface with multiple data security risks.
Solutions
Increased efficiency and effectiveness of internal team Enhanced flexibility to keep up with business needs Greater cross-enterprise visibility of threats
Taegis ManagedXDR Incident Response
Jotun
“We liked the Taegis value proposition: very extensive visibility and integration throughout our environment, with the fastest return on investment. Secureworks Taegis is a perfect match for our IT environment and business operations.” Hoong Jon Lee Group IT Security Program Manager
Jotun deploys Taegis™ ManagedXDR to drive better security outcomes via increased visibility, holistic threat detection, and rapid response
Jotun is a global paints and coatings manufacturer headquartered in Norway. With operations in more than 100 countries and 40+ manufacturing facilities, Jotun knew they needed to develop a strong security strategy and had begun a security transformation program. After another organization in their industry suffered a large and damaging cyberattack, they knew they needed to avoid a similar situation. So, they searched for a security partner with the right solution and process who could help keep them safe from increasingly sophisticated threat actors.
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Visibility across entire environment Threat detection, investigation, and response Improve incident readiness with proactive threat hunting Ease of deployment and using Taegis platform
Financial services
The financial sector is a leading target for organized criminals looking for monetary gain. But in addition to monetary losses, these companies must remain concerned about a potentially devastating loss of reputation. This includes losing customer trust with their personally identifiable information (PII), such as social security numbers, banking information, and income details. The financial sector frequently faces credential and ransomware attacks from external actors, but a whopping 34% of breaches reported in this industry in 2023 were the result of actions from internal actors (employees and customers) with no intent to cause harm, according to the Verizon Data Breach Investigations Report. More often than not they simply sent emails to the wrong people. Proper internal controls and training are essential to keep this vital industry secure.
“Investing in ManagedXDR is more cost effective for us than building out an internal SOC, I gain immediate access to a deep bench of very skilled, cross-disciplinary cybersecurity team members, and I lower my overall risk profile. This is a great win for us.” Brian Grime CIO, Superior Credit Union
$5.9 million – the average cost of a data breach in the financial sector in 2022. Ponemon - Cost of Data Breach report 2023
$5.72 million – the average cost of a data breach in the financial sector in 2021 Ponemon - Cost of Data Breach report 2021
Despite mandated compliance and regulatory standards, cybersecurity is still an issue for financial institutions who remain a lucrative target for cyber criminals. Phishing schemes continue to be one of the most popular tactics threat actors use to access networks, as 24% of FS-ISAC member-reported incidents are phishing campaigns targeting employees. Financial Services Information Sharing and Analysis Center Survey, 2022
Superior Credit Union
“When I’m asked what keeps me up at night, my answer now is anything but cyber threats, because Secureworks is monitoring our environment 24x7.” Brian Grime CIO
Credit union partners with Secureworks to keep their IT environment safe and stay one step ahead of threat actors
Growth is a great thing, but it can present unique challenges as business operations expand. Founded in 1954 and boasting 90,000 members across 22 branches in Western Ohio, Superior Credit Union had grown to be the fifth largest credit union in Ohio. WIth more than $1B in assets, one obstacle Superior faced was ensuring staff could properly safeguard data and assets in the face of rising security threats. Superior Credit Union relies on Secureworks Taegis ManagedXDR for 24x7 security monitoring to optimize security spend, expand and upskill their IT team with deeper security expertise, and better protect their IT environment.
Complete visibility across the environment, with 24x7 monitoring and response for ever-present support Experienced cybersecurity experts who can help fill in talent gaps and expand team coverage Ability to focus on other initiatives
American Portfolios
“We're happy we've selected Secureworks - they're working with us to ensure as strong and secure a platform as possible.” Steve Krameisen CISO
Financial service companies protects its financial advisors and customers from threat actors
American Porfolios needed to protect its Financial services organization from threats. Based in NY, they rely on the Taegis platform to safeguard network of over 800 financial advisors and its 400,000 plus clients. Monitoring their environment 24x7 became a critical factor for them and they realized they needed help. They chose Secureworks to do this for them so that they could focus on reviewing potential threats that come from the Taegis platform. They know when they receive alerts from Secureworks, it is a top priority for them.
Peace of mind with 24/7 monitoring Cybersecurity experts they can rely on Ability to focus on other initiatives
American Porfolios needed to protect its financial services organization and close gaps to ensure threats were stopped effectively and quickly. Seeking the kind of solution that would deliver effective threat detection, with the kind of partner that would help support true security, they chose the Taegis platform to help safeguard their network of over 800 financial advisors and more than 400,000 clients.
Firma FX
“For the current year, it saved us over half of what we were planning to spend on an in-house solution.” Mike Rue Director of IT Infrastructure and Operations
Secureworks ManagedXDR saves the customer more than 50% over an in-house SIEM solution
Firma FX is a global payments specialist with offices in Canada, Australia, New Zealand and the UK. The company holds sensitive customer data, customer financial data and its own financial data all residing on-premises. The two major security concerns for the company are data exfiltration and loss of the ability to process payments, the core of their business. Firma is a global company with around 250 employees distributed across three continents. Until choosing MDR, Firma had focused most of its security efforts on securing around 20 critical servers using Secureworks agents. The company had also set up SYSLOG forwarding for four firewalls and a VPN service to the Secureworks Counter Threat Platform™. Firma has no dedicated security staff, but the four infrastructure admins are required to have foundational security knowledge.
Provides faster, more effective threat mitigation through unlimited access to security experts Combines machine intelligence with human expertise to save time, allowing IT to focus on other priorities Reduces business risk with monthly threat hunts conducted by Secureworks experts
Managed Detection & Response
MLC Life Insurance
“Partnering with Secureworks gives us full access to a range of different security resources that would be difficult to be built internally.” Paul Day Chief Information Security Officer
Taegis ManagedXDR helps build security operations from the ground up
MLC Life Insurance needed to build IT infrastructure from the ground up, improving the experience and service they delivered to customers while staying protected. As one of Australia’s leading brands, MLC Life Insurance’s ambition is to be the leading and most trusted life insurer. After separating from NAB in 2016 and joining forces with Nippon Life Insurance, MLC Life Insurance needed to build IT infrastructure from the ground up, improving the experience and service they delivered to customers while staying protected. It turned to Secureworks to secure their technology stack.
Increases visibility across the IT ecosystem 24x7 monitoring to ensure peace of mind Provides faster, more effective threat mitigation through access to security experts
MLC Life Insurance needed to build IT infrastructure from the ground up, improving the experience and service they delivered to customers while staying protected. The company was generating a massive 2 billion events each month, but with Secureworks Taegis ManagedXDR, they were able to reduce the number to between 20 and 30 high fidelity alerts, helping security staff become more effective and less overwhelmed.
bristow & sutor
“We chose Secureworks because of their SOC. The most attractive thing was having access to a much larger team.” Ian Lusardi Head of ICT
Debt resolution company gains rapid access to security expertise with managed detection and response
Founded in 1977 and headquartered in England, Bristow & Sutor is an enforcement agency specializing in local authority debt recovery. Over time, the company’s security strategy evolved. Bristow & Sutor designed their updated approach with the assumption that a threat actor could penetrate its defenses. As such, the company could no longer rely on just stopping threats at the perimeter, and they worked with Secureworks to find a solution.
Improved security maturity, lowering organizational risk More holistic detection, investigation, and response to avoid costs related to a breach Extending capabilities of a small internal team with low TCO
SLED / STATE, LOCAL, AND EDUCATION
The public sector (government entities and educational institutions) is a prime target for cyber criminals, who may be looking for financial gain, personal data theft, or intellectual property from sensitive research projects funded by government organizations or private enterprise. By far the most prevalent motive is financial, with an especially large percentage of system intrusion attacks in both the public sector and education. According to the 2023 Verizon Data Breach Report, in 16% of breaches in the public sector, we are now seeing threat actors recruiting help from inside the organization. This is especially concerning.
“If we have questions, Secureworks is right there. It gives us a sense of peace as far as where we are at. It’s like phone a friend, or a guide on the side of the road.” Joe Barnett Chief Technology Officer, Frenship ISD
$4.1B – the estimated cost of downtime from ransomware attacks that have been carried out on schools and colleges from January to June 2023. Comparitech, July 2023
Case Study
148% – The increase of malware attacks from January to August 2023 compared to the same timeframe a year earlier affecting U.S. State, Local, Tribal, and Territorial government organizations. The Center for Internet Security, Inc. (CIS) and Multi-State Information Sharing & Analysis Center (MS-ISAC), Nationwide Cybersecurity Review (Jan. 2024)
The expertise of the folks doing the work, the ones up at night, doing the analysis and detecting and preventing is reassuring to us. We didn’t want a team of network engineers. We wanted to partner with a team of experienced, dedicated cybersecurity experts. Head of Cyber Operations, County Government
U.s. county
Frenship ISD
“The biggest thing is visibility and staying on top of the threat landscape. We really lacked the details we needed, and Secureworks put everything together with meaningful guidance from seasoned cybersecurity experts.” Joe Barnett Chief Technology Officer
School district upgrades security program to keep students and systems safe
Frenship Independent School District is a public school district based in Texas. Frenship ISD realized as its school system grew, it needed to upgrade its security approach to stay ahead of threats. Its biggest challenge was that in its open, collaborative environment it was unclear how to share information among teachers, students and parents securely.
Delivers visibility and control throughout their IT environment Gives context into new tactics and techniques emerging across the global threat landscape Support from skilled security personnel
Frenship ISD realized as its school system grew, it needed to upgrade its security approach to stay ahead of threats.
Fort Mill School District
“To protect the data privacy of students, teachers and staff, we’re confident we’re doing all we can do and improving on that daily, with Secureworks on call if needed.” Brian Spittle Director of Technology Services
K-12 district scores top grades with added security
Despite a security architecture that rivals those of big corporations, the Fort Mill (K-12) school district suffered a disruptive denial-of-service attack, prompting it to add even more safeguards with the help of Secureworks consulting and managed services. The district conducted a thorough incident response logging and monitoring review. They brought in Secureworks to review and enhance the district’s incident response plan and its logging, monitoring and auditing. Fort Mill Schools also engaged Secureworks Vulnerability Scanning services to add another 24x7 protective layer to the district’s defense-in-concert security architecture. They were able to uncover some hidden vulnerabilities they remedied by patching or reconfiguring settings.
Strengthens existing defense-in-depth protection Enhances protection of student, teacher and staff data Improves security posture and visibility to threats
Proactive Incident Response Vulnerability Scanning
Retail
The retail industry is a target for financially motivated criminals looking to cash in on the combination of payment cards and personal information. In addition to traditional business endpoints, retailers rely heavily on point of sale (POS) systems, prone to malware that is built to steal credit card data. Subject to Payment Card Industry Data Security Standards (PCI DDS), retailers who suffer attacks can face devastating ramifications as they struggle to remain profitable amid global supply chain issues. Unfortunately, many retailers focus on protecting POS systems, but they often overlook their other systems and threat vectors. Social tactics include pretexting to trigger fraudulent money transfers with third parties and phishing. Retailers must take a holistic approach to secure POS, traditional endpoints, networks, and other business systems.
6.8 Times – the average number of breaches retail and wholesale companies reported in the past year, up from 3.4 times in 2022 Forrester 2023 Security Survey
“Even if I had an internal team of five people making six-figures, I still wouldn’t have the level of capabilities Secureworks offers with their managed detection services, threat intelligence, threat hunts, and more.” Adam Gunnett, Director of Information Technology and Marketing, Busy Beaver
Boohoo
“If my team wants visibility into an investigation, they can go into Taegis and see exactly where the investigation is and the potential risk. It is transparent and easy to collaborate.” Neil Todd Senior Cyber Security Analyst
Taegis™ ManagedXDR delivers superior threat detection and rapid response to boohoo via a complete view of the company’s IT and security landscape
Boohoo is a global brand of clothing, shoes, accessories, and beauty products that is experiencing rapid growth, with revenue up 14% in 2021, while maintaining profitability throughout the pandemic. With growth, boohoo is challenged with maintaining a strong security posture. While they had not experienced a breach, they lacked the visibility into threat detection and investigation needed to understand the true state of their preparedness and the efficacy of their response.
Expert monitoring around the clock Collaboration via live chat with platform transparency Rapid notification of threats and findings from threat hunts
Busy Beaver
“Secureworks has eliminated the noise from too many noncritical alerts, compared to what I was getting with my previous provider.” Adam Gunnett Director of Information Technology and Marketing
Home improvement center elevates risk posture with 24x7 access to security expertise, and critical visibility and context into alerts
With multiple stores across three states to manage, Busy Beaver Director of Information Technology and Marketing Adam Gunnett had his work cut out for him to support the IT and security needs of all locations. Gunnet carried responsibility for securing both the organization’s IT infrastructure and POS system, while also keeping focus on ensuring all store systems were up and running every day – all without having a large in-house security team.
Elevates security posture with 24x7 monitoring Cybersecurity experts to support their cyber defense programs Excellent customer service that listens to every need large and small
The Paper Store
“We need to have 24x7 coverage. Hiring that type of headcount was not in our budget.” Alex Fuchs Director of IT
In the summer of 2020 amid booming growth of the company’s e-commence presence, The Paper Store secured an incident response retainer from Secureworks to ensure their security posture was adequate. While performing threat hunting, Secureworks discovered unauthorized activity in a data center. That set off a chain of events that resulted in discovery of a compromised third-party account on a development server.
Increases visibility across its IT ecosystem 24x7 proactive monitoring Cybersecurity expertise skillset supports their team
Legal
Law firms routinely deal with sensitive information, including huge volumes of confidential corporate data from heavily regulated industries such as healthcare and financial services. As such, law firms must adhere to the American Bar Association's Model Rules of Professional Conduct, including those related to preventing "inadvertent or unauthorized disclosure of, or unauthorized access to, information relating to the representation of a client." Not only must they protect client data, but a firm's integrity and reputation are critical to maintaining customer trust. As a result, they are prime targets for insiders, cyber criminals, and even state-sponsored espionage groups looking to steal, expose, or sell data. In fact, cybercriminals actively search through publicly available information to identify companies who are nearing the completion of a significant financial event such as a merger or public stock offering to target for a ransomware scheme, according to IC3. System intrusion via stolen credentials and social engineering, particularly from phishing given high volumes of emails in legal practices, account for the majority of cases. Proper internal controls and anti-phishing training are essential for legal personnel.
25% – percentage of respondents reporting their firms had experienced a data breach in the previous year. American Bar Association 2021 Legal Technology Survey Report
“We generate around 2 billion events each month. With Secureworks, we are able to crunch down that number to 20-30 high fidelity alerts — and that makes my team's job much easier.” Sunil Saale, Head of Cyber and Information Security, MinterEllison
MinterEllison
“We generate around 2 billion events each month. With Secureworks, we are able to crunch down that number to 20-30 high fidelity alerts — and that makes my team's job much easier.” Sunil Saale Head of Cyber and Information Security
Partners with Secureworks to holistically monitor, detect and prevent threats
To maintain the pole position in market, MinterEllison needs to move at the speed of business, driving stakeholder collaboration in real time and executing legal service innovations across various lines of business. MinterEllison partnered with Secureworks to ensure the business could run in lockstep with innovation without running the risk of exposure.
Unparalleled access to threat reports and skillsets in the security domain Reduce the noise to focus on high-fidelity alerts Provides faster, more effective threat mitigation through access to security experts
Other
Any industry can suffer a breach. While some industries are targeted more than others, bad actors attack any business for financial gain. Organizations can spend millions recovering from a breach. Per Forrester, breached organizations experience an average of four breaches annually. And those breaches can cost millions of dollars.
62 Days - the average number of days that global security decision makers reported that it takes their organizations to eradicate attackers from their networks. Forrester 2023 Security Survey
“From the beginning, we’ve been able to complement our team with Secureworks talent, better monitoring systems, endpoint sensors, and the most current information on the latest threats.” Steve Hey, Senior Vice President of Information Technology, Infrastructure, and Operations, National 9/11 Memorial & Museum
global pharmaceutical company
utility infrastructure company
Aprio
“We know we are materially improving the risk profile of small to medium-sized businesses by leveraging Secureworks Taegis VDR.” Jeff Kramer Executive Vice President, Digital Transformation and Cybersecurity Advisory Services
A financial consulting and CPS firm saves time and effort while improving outcomes with Taegis
Aprio recognized the shortcomings of the vulnerability management tools they were using. The complexity introduced by hybrid, multi-cloud infrastructures only exacerbated this challenge. Many organizations struggle to understand what assets are on their network, which is a first step in vulnerability management.
Discover assets, assess the vulnerabilities, and use global and environment-specific factors to rank vulnerabilities based on risk Ability to focus and measure remediation efforts Gives prioritized, real-world and actionable information based on the specifics of customer environments
Taegis VDR
African + Eastern
“Secureworks, with its wealth of experience, introduced valuable insights into our discussions. We found ourselves in strong agreement on critical aspects such as incident response, threat hunting and the validity of security measures.” Santhosh John Thomas, Group Information Systems Manager, African + Eastern
The combination of Secureworks and Finesse delivers threat monitoring, detection, and response to reduce organizational risk
African + Eastern is a Middle East leader in beverage alcohol featuring a wide variety of spirits, beer, wine and champagne. The company traces its roots back three centuries, first as a general trading company originating in Africa and more recently throughout the Middle East with more than 50 years of expertise exclusively in the distribution of alcoholic beverages in the Arabian Gulf. As the company grew, they realized they needed more than endpoint protection and wanted a holistic security approach. African + Eastern needed to stay ahead of threat actors and minimize their organizational risk.
Comprehensive approach to security monitoring and threat detection Access to security expertise, threat hunting and threat intelligence Combination of global security leader and in-region security operations partner
Taegis ManagedXDR Taegis ManagedXDR Elite
BG&E
“I would definitely recommend Secureworks to any of my peers that are looking for an MDR solution. The cost effectiveness, ability to execute has been second to none.” Daniel McGarry, Head of Information & Communications Technology, BG&E
BG&E deploys Taegis™ ManagedXDR as first line of cyber defense to strengthen security resilience and safeguard sensitive customer data
BG&E is a global engineering group with 15 locations in 6 countries. As its business operations continued expanding globally, BG&E found that standing up its own security operations center to deliver 24/7 threat monitoring and investigations was practically and financially impossible. They knew they needed a partner who could be a first line cybersecurity defense that would secure their environment.
Access to a first line cybersecurity team The value of 24/7 vigilance against threat actors The impact of building a strategic and collaborative partnership to mitigate risk
NATIONAL 9/11 MEMORIAL & MUSEUM
"Secureworks has fortified our security systems. I know Secureworks will detect malicious activity and give us a heads up if something is not right.” Steve Hey, Senior Vice President of Information Technology, Infrastructure, and Operations
National 9/11 Memorial & Museum Fortifies Cyber Resiliency with Secureworks Taegis
The National 9/11 Memorial & Museum in New York City honors those who were lost and those who served during one of the darkest days in American history: Sept. 11, 2001. By the nature of what it represents, the Memorial & Museum are high-profile targets for cyberattacks.
Augmented in-house resources with 24/7 threat monitoring, investigation, and response Reduced risk and increased cyber resiliency with complete visibility Elevated breach protection through bi-weekly meetings with designated threat hunter
Paf
“We don’t need to go to several security suppliers to buy each individual service. We have Secureworks, which covers all these different aspects when it comes to security. We get prevention on the endpoint, broad detection across endpoint, cloud, and other resources all with automated response actions, while being fully managed by Secureworks.” Fredrik Wiklundf CTO
International gaming company expands detection across endpoint and cloud environments
Paf is an international gaming company. It offers games on the internet and on board cruise ships in the Baltic and the North Sea as well as has physical gaming activities on Åland Islands in Finland. Without holistic visibility and control, or even a dedicated security team, Paf couldn’t keep up with their log traffic and alert management, and they were worried their security posture wasn’t as strong as it could be.
Proactive approach keeps Paf ahead of evolving threat landscape Quarterly security assessments provide deeper insights and a preview of future enhancements Positive response from regulators for external audits
Viadex
“By partnering with Secureworks, we are partnering with a business that’s been a specialist in security for 20 years.” Dino Cooper CEO
Needed a security partner who could secure their ecosystem as well as their customers
Viadex provides local and global IT solutions, managed services, global supply chain consolidation and best in class global logistics to organizations with dispersed IT infrastructures and employees. For over 20 years, Viadex has been supporting midmarket geo-dispersed businesses -UK or US headquartered, with 350 to 3500 users. Viadex realized it and its customers faced a lack of specialized in-house cybersecurity skills, phishing attempts and disparate tools that didn’t provide clear visibility into their environment.
Single pane of glass for increased visibility across its IT ecosystem Ability to leverage solution in clients’ ecosystem Enhanced cybersecurity expertise
U.S. County
“The expertise of the folks doing the work, the ones up at night, doing the analysis and detecting and preventing is reassuring to us. We didn’t want a team of network engineers. We wanted to partner with a team of experienced, dedicated cybersecurity experts.” Head of Cyber Operations, County Government
Bolsters Cyber Defense Approach with Secureworks
Being in charge of cyber operations for a large county government and its various departments presents its own unique set of complexities. Every department, while sharing the goal of serving citizens, has different requirements, different levels of security maturity, and their own individual mission to fulfill. Every asset, regardless of where it connects from or who it belongs to, must be protected from malicious threat actors. The county needed a solution to meet the varying needs of its many departments.
Additional layers of defense across all departments Rapid detection and response to threats Flexibility with integrations
The Kraft Group
"The use of Secureworks and having the Secureworks team behind us allows us to essentially expand our team beyond its reach. We would never be able to expand to the level of what Secureworks is providing us." Mark Cromer Senior Vice President & Chief Operations Officer
Adopts Taegis ManagedXDR as they transform their IT environment
The Kraft Group is the holding company for numerous operating units in the sports and entertainment industries. Their scope includes a stadium, professional sports team, and related holdings operating in the United States. Secureworks led a proactive incident response engagement to review core systems and ended up partnering with The Kraft Group for 24x7 visibility, threat detection, and access to security experts with Taegis ManagedXDR.
24/7 security monitoring for peace of mind Ability for team to focus on other projects to support business goals Unmatched return on investment
gilbert
“Working with Secureworks leveraging their XDR platform and expertise through their managed XDR offering has been a phenomenal experience. The value we receive from Secureworks Taegis is high.” Tony Bryson CISO The Town of Gilbert
The Town of Gilbert elevates its security approach with powerful threat detection and proactive response from Secureworks Taegis™ ManagedXDR
The Town of Gilbert has experienced tremendous growth over the past decade, becoming the fifth-largest municipality in the state of Arizona with a population topping 277,000 people. Meeting the needs of this expanding population has required a major increase in services, and with it, the need to evolve the town’s security strategy. The Town of Gilbert had implemented various point solutions from multiple vendors to improve security over time. However, with cyber threats on the rise and a limited team, they required a more holistic solution that could pull these point solutions together to give greater visibility around where threats could be lingering to enable rapid response.
Around-the-clock threat monitoring and threat detection Threat hunting delivered from same provider as part of solution Augment small internal team via real-time collaboration with security experts
City of Amarillo
“I wanted to have assistance as we went through the incident. Speed was important, and it also was a great chance for a young team to watch an experienced team of security experts go through incident response. We could not get this wrong. This had to be done right.” Rich Gagnon Chief Information Officer
Why the largest city in the Texas panhandle chose Secureworks Incident Response to help defeat threats
Amarillo is the largest city in the Texas Panhandle, with over 200,000 residents. Security was a hot topic to city leaders and administrators because of a massive and devastating ransomware attack had recently struck a neighboring county. As a result, Amarillo was upgrading its IT infrastructure with a primary focus on cybersecurity. While going through the upgrade, they noticed the Log4J vulnerability on the city’s Horizon servers and wanted help to ensure the threat actor could cause no damage.
Gained third-party validation and experience working with IR expert Reduced cyber risk and created long-term knowledge sharing Enabled rapid remediation while expediting rollout of upgrades
Emergency Incident Response
Global Pharmaceutical Company
“You have a much better feeling when you go on vacation because Secureworks is looking after your environment.” CISO
Large organization deploys Taegis™ ManagedXDR for powerful threat detection and response with complete visibility and access to impactful security expertise
A global pharmaceutical company wanted a more holistic approach to security and needed a managed detection and response solution that included around-the-clock access to security expertise. They were looking for a more centralized security solution that could scale across a dispersed and complex environment, so they turned to Secureworks.
Reduced risk with complete visibility Augmented in-house resources with 24/7 monitoring, threat hunts, and response Improved endpoint detection capabilities
Hyde Housing
“Taegis is very easy to use. I really like the way the user interface is designed and how easy it is reach out to someone from the SOC team within a few clicks on the Taegis platform. It is reassuring to have the ability to reach out to the SOC team quickly and clarify any security issues or concerns.” Rajevan Shanthakumar Information Security Analyst
Housing company reduces cyber risk by enabling in-house team with security expertise and transparency
Based in the UK and established in 1967, Hyde Housing provides and manages good quality and safe accommodations, at prices people can afford to buy or rent. Hyde Housing had previously deployed a third-party SOC service with SIEM technology that did not have visibility or access into the technology managing threat alerts and investigation.
Reduced risk with visibility and access to all security data Saved money by extending capabilities of their internal team Maximized value of existing IT investments with out-of-the box integrations
Utility Infrastructure Company
“Having that second pair of eyes always looking at our environment and systems was really important. With the experience of the security analysts in the SOC and the level of detail of the threat hunters, they can report on where we are and what we need to do.” Head of Information Security
Secureworks Taegis™ solutions deliver $500,000 in cost savings while improving security maturity, reducing alert noise, and providing rapid access to security experts
A leading utility infrastructure company in the United Kingdom had worked to evolve its security program through the years and had purchased network access controls, antivirus, mail filtering technology, and a security monitoring and notification platform but didn’t have a holistic view of their environment. The company needed a solution that reduced the noise by investigating the validity of detected alerts while also enabling better visibility by bringing together the various elements of their security environment.
Cost savings of $500,000 and lower TCO by avoiding building internal SOC Rapid access to security analysts with unlimited support Additional vigilance and expertise from continuous threat hunting
Callaway
“I know that while my team is sleeping in the middle of the night, we have Secureworks continuously monitoring our system 24x7.” Emily O'Carroll Manager of Information Security & IT Compliance
Golf company relies on Secureworks to gain an advantage on the course
Known for their advanced, industry leading golf equipment that helps golfers gain a competitive edge, Callaway chose Secureworks’ for their similarly notable expertise and range of security services. Callaway was looking to enhance their security posture, take the right actions at the right times and manage risk with confidence. With a network effect of enhanced visibility and threat intelligence, Secureworks helps Callaway detect threats faster, defend smarter and predict and prevent more threats altogether.
Enhance their security posture, take the right action and manage risk with confidence Reinforces staff expertise and experience Network-wide improvements in visibility to detect, defend, prevent and predict threats more effectively
Farm Bureau Bank
“Alerts inform us of any threats and allow us to take the appropriate action. For instance, we can quickly isolate an infected PC with the help of Secureworks Advanced Endpoint Threat Detection.” Mark Cromer Senior Vice President & Chief Operations Officer
Cyber safeguards enable bank to serve customers better
With only an online business model and limited IT staff, the Farm Bureau Bank had to enact best cybersecurity practices to ensure customer trust and regulatory compliance. The bank added security layers to its existing defense-in-concert model, using several Secureworks solutions, backed by Secureworks 24x7 Security Operations Centers (SOCs).
Guards against banking threat actors Provides security expertise to complement IT staff Enables staff to focus more on serving customers
Advanced Endpoint Threat Detection (AETD) Tabletop Exercises
PacificSource
“We really needed somebody that could do security at an economy of scale, where you’re doing it for thousands of people. You have the staff to research and do all the stuff that you are doing today. The comfort level was a big driver for us.” David Mohr Manager of Information Security
Deploys more effective and efficient approach to security
David Mohr, Manager of Information Security for PacificSource, said it was clear his staff needed a more holistic and continuous solution. The organization hired additional personnel to build out the security team, but Mohr still felt they lacked the visibility and context needed to adequately safeguard their environment.
Ability to chat with cybersecurity experts that enhance their team Round-the-clock threat detection, prevention, and response Capability to work with various network devices
Managed Detection & Response powered by Red Cloak™
Gaming
The online gaming industry is a boon for cyber criminals. When COVID-19 struck, online gaming was a popular outlet for those navigating stay-at-home orders and isolation. These platforms allowed for socialization when face-to-face interaction was difficult. Gamers have become targets for bad actors as there are nearly one million compromised personal online accounts for sale on the Dark Web. Bad actors employ malicious techniques like phishing to gain personal information to access a users’ credentials for financial gain.
$4.88 million – the average cost of a data breach in tech in 2021 Ponemon - Cost of Data Breach report 2021
240 million attacks in 2020, a rise of 340% from year prior. American Bar Association 2021 Legal Technology Survey Report
consulting
Any industry can suffer a breach. While some industries are targeted more than other, bad actors attack any business for financial gain. Organizations can spend millions recovering from a breach. Per Forrester, enterprises spend a median of 37 days and a mean of $2.4 million to find and recover from a breach.
63% of organizations were breached in the past year, 4% more than the year before. Forrester 2022
SANSAN
“We have already established a substantial level of security. We needed to ensure that we were adapting our defenses with the threat landscape. That’s where we believe Taegis will really help us in the future.” Kenta Sato, CSIRT Group/Information Security Management Group. Information Security Department Technology Division.
Sansan Deploys Superior Threat Detection and Response with Taegis. Sansan teams up with Secureworks to enhance threat detection and reduce security operations burden with Taegis XDR and Taegis ManagedXDR.
Based in Japan, Sansan engages in business activities that support the business innovation of its customers. Sansan offers a wide range of services that include "Sansan," a sales digital transformation (DX) service that allows users to organize over 1 million customer information records for sales activities, as well as a sales digital transformation service, invoice management service, and a business card app. Sansan is constantly reviewing its security measures to respond to cyberattacks, which become more malicious and sophisticated with each passing year. As part of this effort, Sansan implemented a project to deploy extended detection and response XDR products.
Enhance threat detection of the defense system Reduce the burden on security operations
Taegis XDR Taegis ManagedXDR
